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Users Furious At Microsoft for Decreasing OneDrive Storage

[mks_dropcap style=”square” size=”52″ bg_color=”#ff3b3e” txt_color=”#ffffff”]O[/mks_dropcap]n November 3rd, Microsoft shocked OneDrive users with a surprising decision. Microsoft suddenly announced a rather unexpected change in OneDrive storage limit. Microsoft decided to lower the amount of storage given to OneDrive users and dropped unlimited plans as well.

According to the new storage limits, a free OneDrive user will get maximum 5 GB OneDrive space. In fact, Microsoft also took away the 15 GB of free storage given to users who connected their camera roll to OneDrive. Due to these unexpected and drastic changes, OneDrive users are furious at Microsoft. The official Uservoice page of OneDrive is full of complaints by users who are asking Microsoft to give them their storage back.

Update: This decision left users frustrated for obvious reasons. Now Microsoft has decided not to decrease OneDrive storage for free users, only if you claim now.

Microsoft has took the right decision. Now I feel free! Thanks! Goodbye Micro-cheat!

Uservoice page is a way to connect users and companies by allowing users to provide feedback and asking for new features. The official OneDrive page on Uservoice is filled with complaints by unhappy users who are lashing out at Microsoft for their decision. At the time of writing this, there are 57,353 user votes on a topic titled ‘Give us back our storage’, and the number of votes is increasing with every page-refresh. The thread suggests Microsoft to revert their decision. Users feel that Microsoft has took away promised storage and many users are no longer considering to use OneDrive.

Just finished moving to Google Drive. I must say, it’s nicer and faster than OneDrive.

Many users are planning to switch to other cloud service providers such as Google. Even those users who were planning to use OneDrive service are now thinking of not using it. “I was going to buy a Lumia 950… and now I am not unless this decision is reversed. Simple.” – A user wrote. Another user who chose OneDrive over other services claimed to have decided to use OneDrive just two days ago as OneDrive provided the best storage. But now that the storage limit is reduced, the user has decided to move to Google Drive instead.

We will respond to every suggestion that gets at least 100 votes.

What is even more surprising than changing the OneDrive storage limits is that the suggestion has not seen a single response from Microsoft so far. Microsoft have promised to response to every suggestion that receives at least 100 votes, but that doesn’t seem to be happening, at least now. According to many users, the sudden changes in policy and not responding to users’ suggestion is damaging the company’s reputation. “If Microsoft doesn’t give a proper / adequate response today then that shows they truly don’t care about their customers.” – A user wrote. “You can tell they don’t care about customers anyway since they should have responded days ago.” – Another user added.

Microsoft seems to be breaking users’ trust over OneDrive storage. Microsoft first promised to give away 15 GB of free storage to every user. In days of Apple’s iOS 8 release, which required a minimum of 5 GB free space on a device, Microsoft (successfully) tried to attract users to use OneDrive by giving away another 15 GB of free storage if a user connects his/her camera roll with OneDrive – With a total of 30 GB of free storage. “We’ve been listening to the commentary about storage on the new iPhones released today and we wanted to get you more storage right away. We think you’ll appreciate having more free storage while setting up your iPhone 6 or upgrading to iOS 8.” said Douglas Pearce, OneDrive program manager in September, 2014. It looks like Microsoft is no longer listening to the ‘commentary’ about revised storage limits of OneDrive where users are completely not happy.

Personally I don’t see anything wrong in Microsoft’s decision to reduce the storage limits. To manage huge amount of storage is obviously a tough task for most service providers, especially when storage is provided for free. When a service provider provides anything that is ‘unlimited’, the abuse of that service should be well-expected. Those users should be bound by policies like ‘fair usage policy’ so a user won’t come complaining in future. Clearly Microsoft’s decision is going go cost them users and their trust in them. As far as limited storage for free users is concerned, I believe Microsoft should stick to at least 15 GB of free storage.

Reverting their decision is another story, but a multi-billion dollar company should at least respond to its users’ queries, especially when it is asking for feedback/

What are your thoughts in this? Feel free to add comments.

Related Article: Microsoft Reduces OneDrive Storage Limit for Free and Paid Users.

Update: This decision left users frustrated for obvious reasons. Now Microsoft has decided not to decrease OneDrive storage for free users, only if you claim now.

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